Refund / Cancellation Policy
Please read our refund and cancellation terms before you enrol in any course or programme.
Last updated: 10 July 2026
Important: Please read this document carefully. For specific questions about how it applies to you, consult a qualified professional.
Overview
This Refund / Cancellation Policy explains when and how you may be eligible for a refund on courses, workshops and mentorship programmes offered by Unite Trading Academy Pvt Ltd ("we", "us" or "our"). It forms part of our Terms & Conditions. By completing a purchase, you agree to the terms below.
Nature of our products
Our courses are digital educational products. Because course content, downloads and community access are delivered instantly and grant immediate access to valuable proprietary material, our ability to offer refunds is necessarily limited once that access has been provided.
Cooling-off window
You may request a full refund within a cooling-off period of 7 days from the date of purchase, provided that you have not yet been granted access to the course content, downloads or private community. Once access has been unlocked, the cooling-off window no longer applies.
After access is granted
Once course content, learning materials or community/mentorship access has been delivered or made available to you, fees are generally non-refundable, whether or not you have consumed the material. This is because the digital content cannot be "returned" once accessed. Any exceptions — such as duplicate payments, technical failure to deliver access that we cannot resolve, or specific goodwill considerations — will be assessed at our discretion on a case-by-case basis.
Note: Have this policy legally reviewed before launch, and ensure it complies with Razorpay's merchant terms and applicable consumer-protection law.
How to request a refund
To request a refund, email us at unitetradingacademy@gmail.com within 7 days of your purchase, using the same email address used at checkout. Please include your name, order/transaction ID, the course purchased, and the reason for your request. Requests that fall outside the eligibility window may not be considered.
Mentorship: cancellations and rescheduling
For one-to-one mentorship sessions, please give us at least 2 hours' notice before the scheduled session if you need to cancel or reschedule. Missed ("no-show") sessions and late cancellations are not forfeited — they will be rescheduled to a mutually convenient time within your mentorship programme. Sessions are not refundable in cash once the programme has begun; they are rescheduled instead.
Processing time
Where a refund is approved, it will be processed to your original payment method within 7–10 business days, subject to the timelines of your bank or the payment gateway. We are not responsible for delays caused by these intermediaries.
Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it directly. Initiating a chargeback or payment dispute without first raising the issue with us may result in suspension of your account and access while the matter is investigated. Fraudulent or bad-faith chargebacks may be contested with evidence of delivered access.
Contact
For any questions about refunds or cancellations, please contact us at unitetradingacademy@gmail.com.